🔄 Returns, Refunds & Cancellations Policy


At Ahaliba, we want every woman to feel confident and excited about her purchase.
If something isn’t perfect, we’re here to help.

Please carefully review our return, refund, and cancellation terms below.

1. Eligibility for Returns (US Orders Only)

Ahaliba accepts returns only for US customers.

To be eligible for a return:

  • The return request must be submitted within 6 days of the delivery date.
    (We use a 6-day window to ensure timely processing and protect against fulfillment delays.)

  • Items must be unworn, unused, unwashed, and in their original condition.

  • All original tags and packaging must be intact.

  • The item must match the order number and SKU provided.

Returns outside this timeframe or under these conditions may be refused.

2. Items That Cannot Be Returned (Final Sale)

The following categories are FINAL SALE and cannot be returned, refunded, or canceled for any reason:

  • Swimwear

  • Lingerie & intimates

  • Bodysuits

  • Jewelry

  • Beauty products

  • Face masks

  • Clearance items (if marked as Final Sale)

3. No Exchanges (Store Policy)

We currently do not offer exchanges.

If you’d like a different size or color, please submit a return request (if eligible) and place a new order.

4. Return Shipping Costs

  • Return shipping costs are the customer's responsibility.

  • Exception: If the item is defective or there was an error in your order, we will cover the return costs or offer a replacement/refund without requiring a physical return.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  1. Contact us at office@ahaliba.com

  2. Provide your order number and photos of the issue

  3. Submit your request within 48 hours of delivery

We will prioritize your case and offer a replacement or refund.

6. Time to Process Returns & Refunds

Once your return request is approved:

  • Please allow 1–2 business days for instructions to be emailed.

  • Once the item is received at the warehouse and approved:
    Refunds are issued within 7–10 business days back to your original payment method.

Processing times may vary depending on the bank or payment provider.

7. How to Submit a Return Request

To request a return:

  • Please email us at office@ahaliba.com

  • Include your order number + photos (if applicable)

  • Our team will respond within:

    • Up to 48 hours on business days

    • Up to 3 business days on weekends (Fri–Sat)

Return windows are calculated based on these response times.

8. Cancellations Policy

We understand that sometimes mistakes happen.
To keep fulfillment fast and smooth:

  • Orders may be canceled within 1 hour of purchase.

  • After 1 hour, the order may already be processing and cannot be canceled.

  • If the order has shipped, cancellations are no longer possible.

  • You may still request a return once the item arrives.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or card provider

  2. Confirm that the refund email was received

  3. Contact us at office@ahaliba.com and we will assist you